1. Who We Are
Techfident Limited (“we”, “us”, “our”) is the data controller responsible for your personal data.
Registered address: Studio 10 New Mead Barn, Wickham Hall, Hadham Road, Bishops Stortford, Hertfordshire CM23 1JG
Company Registration: 11142420 · VAT: 285 975 046
ICO Registration: ZB022122 · Contact: hello@techfident.co.uk · 0203 488 3282
This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
2.1 Data You Provide Directly
- Identity data: name, job title, company name
- Contact data: email address, telephone number, postal address
- Transaction data: purchase history, invoice details, payment records
- Communications data: enquiry content, support correspondence, survey responses
2.2 Data Collected Automatically
- Technical data: IP address, browser type, operating system, device identifiers
- Usage data: pages visited, time on site, click paths, referring URLs
- Cookie data: as described in our Cookie Policy
2.3 Data from Third Parties
- Business contact data from publicly available sources or professional networks
- Credit and fraud prevention data from reference agencies
- Analytics data from service providers (e.g. Cloudflare)
3. How We Use Your Data
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| To respond to enquiries and provide quotations | Legitimate interests / Pre-contractual steps |
| To fulfil contracts for goods and services | Performance of a contract (Art. 6(1)(b)) |
| To process payments and manage accounts | Performance of a contract (Art. 6(1)(b)) |
| To provide managed IT support and helpdesk services | Performance of a contract (Art. 6(1)(b)) |
| To send service updates and account communications | Legitimate interests (Art. 6(1)(f)) |
| To send marketing communications (with opt-out) | Legitimate interests (Art. 6(1)(f)) / Consent |
| To prevent fraud and verify identity | Legal obligation / Legitimate interests |
| To comply with legal and regulatory obligations | Legal obligation (Art. 6(1)(c)) |
| To improve our website and services | Legitimate interests (Art. 6(1)(f)) |
4. Data Sharing
We share personal data only where necessary, with appropriate safeguards in place. Recipients include:
- IT and cloud service providers — hosting, CRM, email platforms
- Payment processors — secure card transaction handling
- Delivery and logistics partners — order fulfilment
- Professional advisers — solicitors, accountants, insurers
- Fraud prevention agencies — identity and credit verification
- Regulatory authorities — HMRC, ICO, where legally required
We do not sell your personal data to any third party.
5. International Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place under UK GDPR Chapter V, including UK Adequacy Regulations or Standard Contractual Clauses as appropriate.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Customer contracts and transaction records | 7 years from contract end (statutory) |
| Financial records and invoices | 6 years (HMRC requirement) |
| Support and helpdesk records | 3 years from last interaction |
| Marketing consent records | Until opt-out, then 2 years |
| Website analytics data | 26 months |
| Job applicant data (unsuccessful) | 6 months from decision |
7. Your Rights
Under UK GDPR you have the following rights. To exercise any of these, contact us at hello@techfident.co.uk. We will respond within one calendar month.
- Right of access — obtain a copy of your personal data
- Right to rectification — correct inaccurate or incomplete data
- Right to erasure — request deletion where no lawful basis exists for retention
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Rights related to automated decision-making — we do not use automated decision-making that produces legal effects
If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.
8. Cookies
We use cookies and similar technologies on our website. Please see our Cookie Policy for full details.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
11. Contact & Complaints
Data Controller: Techfident Limited
Email: hello@techfident.co.uk
Post: Studio 10 New Mead Barn, Wickham Hall, Hadham Road, Bishops Stortford, Hertfordshire CM23 1JG
Questions about this policy?
Contact our Data Protection team at hello@techfident.co.uk or in writing to:
Techfident Limited, Studio 10 New Mead Barn, Wickham Hall, Hadham Road, Bishops Stortford, Hertfordshire CM23 1JG